General FAQ

This page offers general FAQ answers to questions not found on our topical FAQ pages.  

I am a Texas based business. How can I file a sales tax exempt form?

If you are located in Texas and would like to file a sales tax exempt form with us, you may do so by downloading the form here https://drive.google.com/file/d/1GjizqfQUW2ZJ303Ty8SqI08PDRE8LWgL/view and submitting it to rusticgraceco@gmail.com along with a picture of your sales and use tax permit. We will review it and adjust your account to reflect your sales tax exemption status for all future purchases. 

Once I place an order, how long will it take to receive it?

We strive to complete orders as quickly as possible. Our production times vary, in the spirit of transparency, you can always find updated turnaround time information in the pink banner at the top of our website. 

Do you offer wholesale pricing?

We pride ourselves in offering transfers at wholesale pricing to the public. Whether you are ordering 4 or 400 transfers, our low pricing is sure to beat any company with the same quality, custom, made to order products.

Do you have any first time customer discount codes? 

As a company that offers business supplies, we do not offer the same first time customer discount codes that luxury item companies offer. We do, however, offer free shipping on transfer orders over $100. 

What printer/software/vinyl do you use?

We use commercial grade equipment here at Rustic Grace, but we do not share proprietary information with our customers.